All about 3D printing!

Terms & Conditions

1. Introduction

1.1 The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You) and the trader Bluemax (hereafter referred to as We, whose headquarters is situated at Tennispad 1, 8670 Oostduinkekre Belgium and registered under BE0463.878.546.

Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Terms and Conditions of Sale are important to you and Bluemax as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us.

1.2 We recommend that you read and accept the general terms and Terms of Use of the Platform before you make a purchase from a trader other than Bluemax.

2. Ordering

You can order by Internet on our website: http://www.Bluemax.eu (24 hours a day and 7 days a week)

3 Prices

The prices indicated on the Site are in Euro and include all taxes but do not include delivery. The chosen possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products.

We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.

We would like to inform you that if an obviously incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error etc.), your order will be cancelled, even if it has been initially validated.

4. Availability

Please note that we will honour your order while stock is available.

If a product becomes unavailable after your order has been confirmed, we will refund the price you paid for the product within 30 days following the date of payment.

If there are certain products that are temporarily unavailable, we will send the available products and will refund the shipping fees for the rest of the order. If available, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you choose to refuse this offer, we will reimburse the unavailable product. If you wish to return it to us in the conditions outlined in article 10 (right of withdrawal – satisfied or reimbursed), the return postage will be covered by us.

5. Delivery

The products bought on the Site will be delivered to Belgium., The Netherlands, France, The UK, Germany and other European countries.

Your order will be delivered to the address you indicated when you placed your order. Bluemax does not deliver to PO Box addresses.

Lost parcels:

Bluemax does everything in its power to respect the delivery times indicated on the website. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim (ex.7 days with BPost International / UPS Standard, 7 days with UPS). During this period, no reimbursement or re-delivery will take place.

Upon reception of your order, we recommend that you verify your products with the order that you placed with us and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible by mail: info@bluemax.eu

6. Secure payment

Bluemax has chosen to guarantee payment security with Ogone by encrypting the connection when transmitting information on the network.

When you see the payment sign , you will know that your payment is secure. The name Ogone may appear on your bank account statement. Please note that if our security department suspects fraud, we have the right to cancel the transaction for security reasons.

Bluemax offers 3 methods of payment depending on the product purchased: Credit card (Debit card, Visa, Maestro MasterCard), bank transfer and PayPal.

For security reasons, all orders paid by bank card are verified by BLUEMAX. Complementary information may be requested, or demanded, in order to validate your purchase. By consequence, and in trying to avoid any delay, when you place your order please enter the following:-a professional or paid-for e-mail address-a land line telephone number (work or home) where you can be reached at any time of the day Furthermore, for any order above the amount established by BLUEMAX, a piece of ID as well as proof of address will be requested and should be sent via fax, Post, or e-mail. We apologize for any inconvenience this may cause; however, these measures are taken to protect our clients from possible fraud associated with bank cards.

Bank transfer payment: Your payment will be processed when your bank transfer is received. Once your payment is received we will dispatch your goods. The processing of off-line payments may take several days.

7. Right of Withdrawal - Satisfied or your money back

Bluemax allows you 14 calendar days to return a product that you are not satisfied with. Your right of withdrawal starts from the moment your order is delivered. You can return the product within this time frame, at your own expense, with a completed and signed returns coupon.

We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility.

The present right of withdrawal only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, is not in its original packaging, has packaging that has been worn beyond simply opening the product, will not be refunded.

Please note that the right of withdrawal does not apply to products specially ordered on demand of the customer.

All data stored on a digital support (memory card, hard drive etc.) and sent back to Bluemax by the User will not be kept.

If tests need to be carried out on the product, in the framework of the right of withdrawal, Bluemax will do its best to reimburse the User as quickly as possible. This time period will depend on the nature of the technical tests performed by the After-Sales Service of your product’s manufacturer, for a maximum period of 21 working days.

8. Returns

For any returned package, please mail us. Please note that products must be returned in Belgium.

Please note that shipping fees are the client’s responsibility (the client is responsible for any damage done during the shipping of the returned goods).

For the period covered under warranty, the client must return the product to BLUEMAX’S After-Sales Service.

9. Product warranties

Several types of warranties are available for the products sold on our website. All products sold on the Bluemax website come with a legal guarantee concerning product conformity, as outlined in the following legal clauses. The aforementioned guarantee may be used in conjunction with extended warranties.

The legal guarantee concerning product conformity does not apply in some cases:

- when damage is caused by external factors such as shocks, lightning, power surges, rust and sand.

- when damage is caused by the customer’s non-respect of the manufacturer’s instructions regarding the use and installation of the product,

- when damage is caused by the customer’s misuse of the product

- when the customer is aware of damage to the product at the time of placing their order.

Manufacturers’ warranties for defective products:

In addition to legal guarantees, some products sold on the website come with a manufacturer’s warranty. Manufacturers’ warranties vary in terms of length and coverage depending on the product and brand.

Manufacturers’ warranties do not cover:

- replacement consumables such as batteries, light bulbs, fuses and recording or playback heads,

- improper use of the product,

- damage resulting from repairs performed by non-certified technicians,

- damage caused by external factors such as accidents, internal or external shocks, lightning, power spikes, rust and sand.

Please read the user manual supplied with your product(s) carefully for the exact terms and conditions of the manufacturer’s warranty.

Should the manufacturer not honour the terms of the warranty for any of the aforementioned reasons, Bluemax will not be held responsible.

In cases where the manufacturer’s warranty is not applicable, the manufacturer will provide the customer with an estimate repair fee. If you would like your product(s) to be returned to you by the manufacturer without any repairs being carried out, administration charges may apply. Should you choose to abandon your product altogether, no additional charges will apply.

You have 3 months to accept or reject the quote and pay the amount due. If we do not hear from you within this time, we will assume that you have rejected the quote and abandoned your product. No compensation will be issued.

Our after-sales service will only attempt to send products to customers twice. If we are unable to deliver your parcel on both occasions, (i.e. parcel refused, delivery impossible, etc.) your product will be returned to BLUEMAX’s logistics centre, where you’ll be able to collect it within 3 months. After this time, we will assume that you have abandoned your product, and BLUEMAX will reserve the right to destroy your item. No compensation will be issued.

10. Responsibility

Bluemax will not be held liable for poor use and its consequences on the products purchased from our Site. Although our products have performance that is compatible with professional usage, Bluemax does not sell products for professional use.

11. Commentary, criticism, communication

Any opinions left by Bluemax Users are screened and moderated by the marketing team.If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Bluemax reserves the right to refuse or modify it.

12. Protection of personal data

Since the details you give us are essential for the processing and delivery of orders, for billing and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order.

By registering on the Site, you agree to provide us with sincere and true information as it concerns you.

Communicating false information is contrary to the present General Conditions as well as the conditions of use listed on the Site.

In accordance with the "Data processing and Freedoms" law, the processing of your details was the subject of a declaration made before the CNIL (French data protection watchdog).

Bluemax is authorised to extract, handle and use information that concerns you.This information is the subject of computer processing. This activity is strictly regulated.

If you accepted during registration on the Site, Bluemax and its contractual partners may send you information concerning particular and occasional promotions. You may at any time request not to receive any further e-mails from us by clicking here or on the link created for this purpose and inserted at the bottom of each page of our or our partners’ emails.

Bluemax’s partners have been specially chosen by Bluemax and are recognised for the quality of their products and services.

We would like to remind you that cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Before any information is recorded, an alert message will ask you whether you would like to enable cookies, and you may refuse if you wish. Cookies do not contain any confidential information about you.

13. Intellectual ownership

All the content on the Bluemax site (illustrations, texts, names, brand names, images and videos) is the property of Bluemax, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Bluemax.

All information, content, files and software offered by our services is protected by French and International law concerning intellectual ownership and copyright. Bluemax cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.

Bluemax will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.